These interactive and modern programmes will develop skills to improve every aspect of the customer journey from first impression to delivering excellence in service.
There are 3 aspects to the customer journey:
- Do the processes support the journey of the customer and are your systems and procedures aligned to enable fantastic outcomes first time and everytime?
- Is the organsiations thinking aligned and is it known and understood by all?
- Do the people who interact with the customer have the skills to ensure a positve experience even when delivering a difficult message?